Companion Care
Companionship
Presence, light help, observation, conversation, and day-to-day support.
Meal setupMobility watchConversationLight household tasks
MedEra helps families request support, wait through manual clinical review, track the visit, and close the loop with feedback.
Manual approvalLive visit trackingFamily updates
5 min
Target review SLA
Building trust through straightforward and reliable services.
Home care should feel personal, coordinated, and easy to follow.MedEra helps families request support while operations teams keep every visit accountable.
5 min
Target admin review
2 hrs
Typical arrival window
3-way
Feedback quality loop
Plain English services
Consumer-friendly care tiers
Personal Support
PSW
Personal care for daily living with certified support workers.
BathingDressingTransfersMeal assistance
Nursing Support
RPN
Practical nursing help for non-emergency care coordination.
Medication remindersVitalsCare monitoringCare-plan notes
Registered Nursing
RN
Licensed in-home nursing for medical-grade visits.
Medication administrationInjectionsWound careClinical assessment
How it works
A reviewed care request, not an instant blind booking
01
Request is submitted
Families choose the care type, answer focused questions, add timing, location, access notes, and consent.
02
MedEra reviews fit
Operations checks service scope, urgency, location, preferences, and any safety notes before assigning care.
03
A professional is assigned
The family sees the assigned professional profile, ETA, masked contact, and a clear visit timeline.
Non-emergency care
Clear status keeps families oriented while MedEra reviews.
The waiting state is part of the product. Customers should understand that a real person is reviewing the request before a professional is presented.
Submitted
Reviewing
Match Suggested
Assigned
Professional En Route
Completed
Customer journey
Request care, then stay calmly informed.
The customer surface should feel more like a trusted care desk than a marketing funnel: clear status, plain next steps, and quick contact when the family needs it.
Review SLA
5 min
Arrival window
Under 2 hrs
Contact
Chat + call
Request MDR-1042
Care request under review
ReviewingManual approval
Care details
ServicePersonal Support
RecipientEleanor M.
ScheduleToday, 2:00 PM
AddressToronto, ON
Family note
Needs help with morning mobility and meal preparation. Prefers a female professional.
Request timeline
Message supportSubmitted
Questionnaire and consent received
Reviewing
Admin is checking fit and availability
Match suggested
Three professionals ready to compare
Assigned
Visible after manual approval
DraftSubmittedReviewingMatch SuggestedAssignedProfessional En RouteArrivedIn ProgressCompleted
For care professionals
A calmer field workflow for employed care teams
Onboarding
Documents, credentials, background-check consent, training, banking, and tax forms.
Dispatch
Assignments arrive on mobile with care notes, address, ETA, chat, and masked calling.
Visit record
Geo check-in, task checklist, notes, incidents, checkout, and post-visit feedback.
Employee self-service
Schedule, time off, documents, training, earnings, pay stubs, and support tickets.
Pricing
Estimate first, final billing after completion
Care tier
Companion Care
From $32/hr
Presence, conversation, light help, and family visibility.
Start estimateCommon request
Personal Support
From $38/hr
Daily living support with certified workers and visit notes.
Start estimateCare tier
Nursing Support
Estimate after review
Clinical support depends on scope, credentials, and timing.
Start estimateWhat affects the estimate
Service tier, timing, duration, location, credentials, and special care notes can affect the expected visit cost.
Payment timing
A payment method is captured during request submission. Final billing happens after the completed visit is reviewed.
Refund and cancellation review
Refunds, credits, and cancellations should be visible to customers and reviewable by admin operations.
FAQ
Questions families ask before requesting care
No. MedEra is not a 911 service. Call emergency services for urgent or life-threatening situations.
No. MedEra is not a 911 service. Call emergency services for urgent or life-threatening situations.
Ready when your family is ready
Start with a request. MedEra will review the care fit before assignment.
MedEra is not a 911 or emergency service. For urgent or life-threatening situations, call local emergency services immediately.