The care journey
Request, review, assign, track, and review again.
MedEra’s core journey is intentionally simple for families while preserving manual approval and quality review for operations.
Request care
Admin review
Professional assignment
Visit feedback
1. Submit a structured request
Families choose a service, answer a focused questionnaire, add recipient details, schedule, address, access notes, and payment method.
2. MedEra reviews manually
Admin reviews fit, urgency, region, preferences, and suggested professionals before approving an assignment.
3. Everyone follows the same timeline
Customers see status, professionals acknowledge work on mobile, and admin can monitor the visit through completion and feedback.